Critical mail: AUDIORECV CH ...MORE THAN 10 UNMATCHED SMDR

[Belinda Frick]

--------------------- CRITICAL ERRORS START HERE ---------------------
2011-10-11 15:42:55 2011-10-11 15:35:06 AUDIORECV CHANNEL 19 HAS HAD MORE THAN 10 UNMATCHED SMDR ON CARDSERVER CARDSERVER.
---------------------- CRITICAL ERRORS END HERE ----------------------


There are two situations:

• The cardserver is not receiving SMDR for a channel.
• The cardserver is receiving SMDR, but cannot match it to a recording.

Situation 1 usually indicates a problem with the SMDR (it's down or cannot get to the cardserver), and we would get an e-mail. The SMDR required field under 'Configure Cardserver/CRE' and channel configuration controls whether the cardserver checks for this situation.

In this case you have a recording, but did not receive SMDR data to tie to the recording. If you have extension side recording, this means you only have call details supplied by the recording card - you will not have a trunk number and in some cases telephone number. For trunk side, you will not have an extension number which could cause recordings to be rejected due to licensing issues as you extension will be 'EXT'.

Situation 2 usually indicates a problem with a recording card (stuck channel and no recordings taking place). There's no option to disable this check.

To ensure recordings are taking place, please find the channel number(listed in critical e-mail). Then check for which trunk/extension it is linked to under 'Configure Cardserver/CRE' and channel configuration. Search in Supervisor for recordings for that trunk/extension only on the day of the critical e-mail - for example if there are any 'gaps' between recordings and if the gap is around the time of the critical e-mail.

SMDR Required setting:

AMETHYST Webadmin Home page, select 'Configure Cardserver/CRE' and click on the '+' next to the recording channel range you want to check. The last column is 'SMDR Required' and each channel is configured individually.

If you get this critical e-mail and SMDR Required is disabled, it could be that:

• SMDR is being sent with a duration for unanswered calls,
• or the cardserver is not recording all calls.
• Also check if number matching is on, this can cause this problem too.
  
  Sample of amtcards.ini where number matching is disabled:
  

  Code: Select all

  [NUMBERMATCHING]
3000=0
5000=0

  
  
  For more information on number matching see forum link:
  AMTCARD 1.6 and number matching

How do I check if recordings are being made?

How do I check if AMTCards are recording:
How do I know AMTCards are recording?