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-------------------- CRITICAL ERRORS START HERE ---------------------
2011-12-02 12:47:10 2011-12-02 12:56:03 CARDSERVER 192.168.2.2: BOARD 2 FRAMER 0: ALARM EVT_LOS_ALARM:LOSS OF SIGNAL CAUSE:CABLE UNPLUGGED OR FAULTY. SOLUTION: PLUG CABLE BACK IN OR REPAIR CABLE.
2011-12-02 12:47:10 2011-12-02 12:56:03 CARDSERVER 192.2.47.2: BOARD 2 FRAMER 1: ALARM EVT_YELLOW_ALARM:YELLOW ALARM CAUSE:CABLE UNPLUGGED OR FAULTY. SOLUTION: PLUG CABLE BACK IN OR REPAIR CABLE.
---------------------- CRITICAL ERRORS END HERE ----------------------
This error refers to recording card 3. To see which trunks/extensions it represents:
AMETHYST Webadmin Home page -> Configure Cardserver/CRE, click on the '+' listed for 'Board 2', which is the 3rd recording card listed(board 0 - ?). You can now check the extensions/trunks configured for the channels on this card. Do a search in AMETHYST supervisor to see if any recordings.
The Loss of signal mean(as the critical e-mail states): CABLE UNPLUGGED OR FAULTY or it could be that the Trunk/Line went down for a couple of seconds, might be a power dip or power failure.
FRAMER 1 means cable unplugged, the light at port on the card where the cable should be connected will be red if not connected. NOTE: If the cable is securely connected and the light is still red, then either it is not connected to the PABX or the Service provider line is faulty.
The Framer Alarms can be fault with
- the PRI.
- the service provider.
You can get 'once off' critical e-mail if:
- The PRI might have been reset on the Exchange.
- A power dip can cause it.
- The recording card cable was unplugged and plugged in again.
This error will repeat if:
- The cable was unplugged.
- The cabling is not securely connected.
Once you have the trunk/line range for this recording card, you can search in AMETHYST Supervisor to see if any recordings available since the time of the critical e-mail. Also check if there is a gap in recordings over that time. If you have a Telephone Management System (TMS) you can search in it for calls on that trunk/line during the time of the error message to ensure you did not loose any recordings.