If there are errors, please check the Datatex Forums for a more detailed post related to the errors and also try and stop the Supervisor interface and then start it again on the Webadmin.
Here is a list of more detailed steps:
- Make sure you are using the correct login and password.
If you cannot remember the password, you can reset it. You will need webadmin access:
How do I reset my Supervisor password - I am using AMETHYST Supervisor 1.6.3.23 and I cannot log in. When I stop and start the Supervisor from AMETHYST webadmin, I can log in again.
This bug was fixed in Amethyst Supervisor 1.6.4.3:- BUG FIXED: UUID creation code replaced since the old code was leaking file descriptors on Ubuntu. After approximately 1000 logins, this problem would cause the Supervisor to stop working correctly.
Solution: Please upgrade your Supervisor to 1.6.4.
See forum post: I want to upgrade to AMETHYST Supervisor 1.6.4.5 or newer - If you cannot log into after stop/start of Supervisor, check the Supervisor log files for today. It could be a database issue, etc.
How to download logs from amethyst web admin
Supervisor log entries:- Unable to complete network request to host "localhost".
- Code: Select all
[2012-05-18 08:59:02] Version [1.6.3.23]Error in connect to database2 : Unable to complete network request to host "localhost".
Failed to establish a connection.
[2012-05-18 08:59:02] Version [1.6.3.23]Error in SSL webserver: EIdSocketError: Socket Error # 107
Socket is not connected.
You will need to contact Datatex for remote support. This could be a database error and needs to be investigated. Or the database engine may require a stop/start.
- Unable to complete network request to host "localhost".