Supervisor search finds no recordings

[Belinda Frick]

1. Scenario:
   
   When I go to the 'View Agents' screen, I can see recordings for today's date (2013-01-14):
   
   
   amt-super-view_agents.jpg
   
   On the 'Search Recordings' screen when I click on the search for today's recordings icon, it shows no calls:
   
   
   amt-super-search_recordings.jpg
   
   
   NOTE: The 'AQM' column has a value, namely 'A'. If there are no recordings flagged for AQM in the search range, there will be no result.
   
   Suggestion:
   
   Before entering your search criteria, click on the clear search fields icon (fifth from the right). This will remove any values entered in the search field - like the 'A' under 'AQM'.
   
   
2. Scenario:
   
   Make sure of your date time selection when doing a search:
   
   amt-supervisor-date_time_picker.jpg
   
   NOTE: If you do not click on the tick (left hand side under the FROM section), it will not save your date-time selection and use the previous date-time selection for your search.
   
   
   • In the above screenshot the date from and to selection is marked in blue by AMETHYST.
     
     
   • I marked the time FROM and TO with in red. Make sure that it covers the range you are searching for. Usually we suggest from 00:00:00 to 23:59:59 to cover the entire day.
     
     
   • I also marked the daily interval (listed under the FROM time) - see screenshot:
     
     amt-supervisor-date_time_picker-daily_interval.jpg
     NOTE: if you mouse-over the option it will display a description of it.
     
     If this option is ticked, then it will only search for recordings in the FROM and TO time range for the date period selected.
     
     
   • I also marked the time range (listed under the TO time) - see screenshot:
     
     amt-supervisor-date_time_picker-time_range.jpg
     NOTE: if you mouse-over the option it will display a description of it.
     
     If this option is ticked, it will only search for recordings between the from date-time until the to date-time.