How do I check if AMETHYST is recording?

[Belinda Frick]

• AMETHYST webadmin:
  
  Use the ‘Configure Recorded Devices’ and check the date next to the extension.
  Use the ‘View Call History’ to see number of call loaded in last hour, last 2 hours, etc.
  
  Note: for both options you need to login and it is not a live update. The page will time out after 15 minutes.
  
  
• AMETHYST Supervisor:
  
  Use the ‘View Agents’ page.
  
  You need to log into Supervisor, this page is a live update and will not time out.
  
  
• Critical e-mails:
  
  AMETHYST will sent notifications if any errors, for example if no communication with the recording solution.
  
  For configuration see forum post: AMETHYST and setup for e-mail
  
  
• CSV file:
  
  AMETHYST can be configure to e-mail a CSV file with all the recordings that was loaded the previous day. You will then know the next day if any recordings took place.
  
  For configuration see forum post: Field format for sweeper.csv
  
  
• SLA: Remote Monitoring:
  
  Event is sent live from AMETHYST to MyAccount. The Support staff monitors MyAccount during office hours and will be alerted if no recordings is taking place.
  
  NOTE: Remote Monitoring is the entry level entry SLA. This is for monitoring only. We also have remote maintenance and site visit options.
  
  Remote access must be available to send live events from AMETHYST to MyAccount.
  
  MyAccount:
  
  In MyAccount you have a 'Recording Stats' option where you can see per extension in time interval for the last 24 hours how many recordings took place.