How do I stop AMETHYST Server from sending e-mails?

[Belinda Frick]

Overview:

The e-mails are sent as notification that there is a problem with a specific agent and that no recording was made. This helps to identify a problem as it occurs and thus prevents loss of call recordings.

Once the problem at the Agent's PC is sorted out, the notifications will stop.

Procedure:

Remove your e-mail address from the AMETHYST Server configuration:

• AMETHYST 1.6:
  
  
  amethyst-mail-sms-settings.jpg
  
  
  NOTE: In AMETHYST 1.6 you have the option to configure mail to be sent per feature. You can only remove the e-mail address for the feature you wish to disable or remove the mail settings(smtp server and port) and all mail will be disabled.
  
  
• AMETHYST versions before 1.6:
  
  
  • AMETHYST 1.4 Windows server:
    
    AMTServer.ini in "C:\Program Files\Datatex\Amethyst".
    
    

    Code: Select all

    [SMTP]
SMTPSERVER=
USER=
AdminEmail=

    
    
  • AMETHYST Linux server:
    
    
    • AMETHYST 1.5:
      Log in as Aministator on the webserver.
      Choose "Configure Mail/SMS Settings".
      
    • AMETHYST 1.4:
      Log in as Aministator.
      Choose "Settings".
    
    
    WARNING: AMETHYST Server will not be able to send any e-mails!.
    
    This will include all e-mail notifications and other e-mail functionality,
    for example the e-mail of recordings from the supervisor screen.

CONCLUDE: DATATEX does not advised you to disable the e-mail notifications!