Supervisor weekly analysis report on Amethyst AQM

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Supervisor weekly analysis report on Amethyst AQM

Postby Belinda Frick » Wed Nov 17, 2010 1:37 pm

Select the date range for the report.
Select the supervisor to review.
Select the template for this report. There is a All Templates option
that will display data for this supervisor on all templates.
View the report.

Each week from the start date to the stop date will be a new column. Under each
column there are 2 values,the first one is the number of reviews that the supervisor
did for that agent in that week. The second value is the average score the
agent achived. All the agents will be listed under each other. The last
row is a totals row that will display the total number of reviews and average
percentage for each week across all the agents.
Belinda Frick
 
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