Amethyst 1.5 guide

[Belinda Frick]

Supervisor weekly analysis report
Negative Scoring & Total Fail
Listen to Archived recordings
How to use Amethyst Predefined searches
Create an AMETHYST 1.5 backup from 1.4 data
Check for available disk space
Supervisor pre-defined searches
Microsoft Integration
Critical SMS facility
Microsoft Outlook integration
Header Images
Deleting Agents
Setup backups
Remove/add agents
Purging of recordings
Configure & maintain agent settings
Configure supervisors
Create AQM templates
Update agent when PC / ext changes
Update the number of agents & supervisors
Upgrade AMETHYST 1.5 software
View the log files
Supervisor Logout timer
Configure sample recordings for AQM reviews
Live listening
Screen shots
Changing network settings
Import an AQM template