Case Study : DB Drive full and exclusive space available

[Belinda Frick]

Setup

AMETHYST Server
Cardserver Trunkside
Using AMTClients for popups

Case Study

When AMETHYST is setup with CTI devices to take screenshots the screenshots
get added to the database after the recording is loaded. The screenshots are tied up
with the recordings using the reference number.


What happened in this scenario is that the recordings were rejected and not loaded into
the database. The Sweeper which ties the screenshots to the recordings couldn't match
the screenshots to any recordings. These recordings just stayed on the AMETHYST server
in a temp folder taking valauble diskspace.

Datatex manually logged in to the back end of AMETHYST and removed these files.

************Will be addressed in a future release of AMETHYST*****************