AMETHYST call data has leading zero and PABX3 not

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AMETHYST call data has leading zero and PABX3 not

Postby Belinda Frick » Thu Nov 18, 2010 12:14 pm

What happened was that AMETHYST was using AMTTAPILink. To get an outside line the agents
would press zero. This zero reflected in the MITEL TSP and not on the SDMR Rawdata.

PABX 3 connected to the SMDR port on the MITEL and only received the SMDR info.
AMTTAPILink sent the TAPI information to AMETHYST which contained the leading zero.


The leading zero caused the GETSET lookups to fail.



To resolve this AMTTAPILink version 1.5.8.0 was installed and CLI rules
were setup to discard the first zero on calls staring with 00.
Belinda Frick
 
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