Mitel and AMETHYST/TNG/TOPAZ

[Belinda Frick]

The Mitel Call Centre software 6110 does not use the SMDR output.
For use with AMETHYST/TNG/TOPAZ please use our standard plugin
and output, see .

Please note that the non-standard output can cause incorrect:
Extension number
Trunk number
Telephone number

To tie call details in AMETHYST we need the extension and trunk/line number.
AMETHYST also needs the correct telephone number to display the destination.

To do costing in TNG/TOPAZ we require the correct phone number
and for cell router/premi-cell setup we require the trunk/line.