--------------------- CRITICAL ERRORS START HERE ---------------------
2011-11-29 22:44:11 2011-11-29 22:47:45 CARDSERVER 192.168.1.10: ANALOG CHANNEL 1: ALARM RECORDING TOO LONG:RECORDING FOR MORE THAN 4 HOURS CAUSE:POSSIBLY FAULTY CELL ROUTER OR CABLING SOLUTION: CHECK CELL ROUTER / CABLING
---------------------- CRITICAL ERRORS END HERE ----------------------
These long recordings (usually on analog lines with faulty cell routers) caused the "EXCESSIVE RECORDINGS IN PROCESS LIST" critical e-mails. AMTCards first processed the long recording which caused the process list to 'queue' recordings to be processed.
To resolve the issue you need to know if your recording solution is trunk or extension side:
- Trunk side recording:
The date and time in the error report is 4h01minute after the recording started. Use your TMS (TOPAZ, TNG, etc.) and search for calls on this trunk. You need to get the trunk in the cardserver configuration for the channel reported on, in this case channel 1. If you have calls and they have zero duration/action outgoing unanswered, it means the cell router can be 'stuck'. Do a test call via this line to confirm. If no dial tone, then there is a problem. Please contact your cellrouter service provider.
This error is usually resolved by reset of the cell router (if it is stuck). It could be caused by a faulty router or power supply of cell router or power source it is plugged into. - Extension side recording:
If you are using extension side recording it can be the following:- The phone call was not terminated correct (not place on hook properly). This can be happen if some was in a hurry or the handset slipped off hook. When the next call is made, it should terminate the continuous recording. Please do a test call and check it terminates and that you can play it back in AMETHYST Supervisor.
- The phone is not connect to the wall socket, etc. (connection between physical phone and PABX is down).
- Faulty extension.
- Wiring issue on the KRONO.
- The phone call was not terminated correct (not place on hook properly). This can be happen if some was in a hurry or the handset slipped off hook. When the next call is made, it should terminate the continuous recording. Please do a test call and check it terminates and that you can play it back in AMETHYST Supervisor.
How do I find the problem recording channel?
AMETHYST webadmin -> Configure Cardserver/CRE, click on the '+' next to the channel range that is noted in the critical e-mail (in this case channel 1). In the column 'Ext/Line' it will display the extension or trunk/line number. Now that you have your extension or line number you can resolve the issue as suggested above.