Transferred calls and AMETHYST

All documents from the original Software Support Library (SSL)

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Transferred calls and AMETHYST

Postby John Richard Procter » Thu May 05, 2011 3:15 pm

Amethyst only shows incoming or outgoing calls.

  • It will not tell you if it was transferred or internal.
  • Internal calls usually don't have the calling or called number. It willreflect as an
    incoming call always. In other words an incoming transferred call
    will reflect as an incoming call in AMETHYST and the same applies
    with outgoing transferred calls, it will reflect as outgoing only.
  • Transferred calls will just look exactly like a normal incoming or outgoing
    call. If you search on the trunk number of that call, all the transferred calls on
    that trunk will be directly underneath each other.
John Richard Procter
 
Posts: 552
Joined: Tue May 03, 2011 2:02 pm

Return to Support Archive's (Amethyst)

Who is online

Users browsing this forum: No registered users and 1 guest

cron