Config Virtual (ext) User name appears more then once

[John Richard Procter]

The Windows user login is displayed under 'Configure Virtual Extension'.
This will link the agent to his virtual extension. The agent can only
be logged into one extension at a time, therefore the same Windows login
should not be used by more than one agent at the same time.

When an agent uses its Windows login to log into a PC, the name of that
PC is displayed under 'Configure Agents' together with the user name.
This user name will be listed next to the PC Name until another user logs
into this PC.

The user name is linked to the extension under 'Configure Virtual Extension'.

To remove the duplicate user names under 'Configure Virtual Extension':
1. select 'Configure Agents' from the Administrator Home Page.
2. Delete all the instances of this user name. Click on the agent name
in the 'All agents' list box and the on the 'Delete' button.
3. The next time a recording for this agent is loaded into the AMETHYST
database, the user name will be added to the Virtual extension list again.
4. If required, link the user name to the virtual extension of the agent.
This is done under 'Configure Virtual Extension', enter the virtual
extension under the 'Virtual Extension' column and click on 'Apply Changes'
button.


(Ext)=Extension