Could not process recording for listen.Super playback error

[John Richard Procter]

When I search for a recording and then select it to listen to, next to the Windows Internet Explorer icon (left hand bottom corner), it displays "Could not process recording for listen".

The Supervisor logs shows the following entries:

Code: Select all

[2012-01-16 07:53:10]  Version [1.6.4.3]Error in SSL webserver listen thread: EIdSocketError: Socket Error # 24
Too many open files.
[2012-01-16 07:53:10]  Version [1.6.4.3]Error in SSL webserver listen thread: EIdSocketError: Socket Error # 24
Too many open files.
[2012-01-16 07:53:54]  Version [1.6.4.3]IntegrationMakeWaveFile: /mnt/drive2/exclusive/20120113/a120113-003b80.gsc: Error in decrypt : Cannot create file "/o
pt/amethyst/bin/temp/1091_A120113-003B80_playback.wav". Too many open files
[2012-01-16 07:54:57]  Version [1.6.4.3]User train1 disconnected
[2012-01-16 07:55:19]  Version [1.6.4.3]User train1 connected from 10.249.31.250
[2012-01-16 07:55:57]  Version [1.6.4.3]IntegrationMakeWaveFile: /mnt/drive2/exclusive/20120109/a120109-0001cc.gsc: Error in decrypt : Cannot create file "/o
pt/amethyst/bin/temp/train1_A120109-0001CC_playback.wav". Too many open files
[2012-01-16 10:53:38]  Version [1.6.4.3]Error in SSL webserver listen thread: EIdSocketError: Socket Error # 24
Too many open files.
[2012-01-16 10:53:38]  Version [1.6.4.3]Error in SSL webserver listen thread: EIdSocketError: Socket Error # 24
Too many open files.
[2012-01-16 10:54:02]  Version [1.6.4.3]User 5318 connected from 10.249.31.250
[2012-01-16 10:54:10]  Version [1.6.4.3]Error in SSL webserver listen thread: EIdSocketError: Socket Error # 24
Too many open files.
[2012-01-16 10:54:10]  Version [1.6.4.3]Error in SSL webserver listen thread: EIdSocketError: Socket Error # 24
Too many open files.
[2012-01-16 11:11:59]  Version [1.6.4.3]Error in SSL webserver: EIdSocketError: Socket Error # 0


This has been reported for Supervisor vsersion up to 1.6.4.3.

This error message means:
1. It could not find the recording or
2. it could not decript the recording.

Work around:

• Stop/Start the Supervisor:
  AMETHYST Webadmin Home page, click on the 'stop supervisor' link(Top right-hand block). Then click on the 'start supervisor' link.
  
  
• If a recording has been archived, you can access it with AMTListen.
  
  ALSO SEE: How to listen to a recording that has been archive and purged in AMETHYST 1.5

NOTE: This will be addressed in a future version of AMETHYST Supervisor.