Cardserver: Why can't I see the calls for the extension user

[John Richard Procter]

OVERVIEW

Only Supervisor may access the agent\s recordings. Supervisors are configured with
restricted or unrestricted access levels over the agents.


To give Supervisor access follow steps below:

1. In AMETHYST Webadmin - Configure Supervisor
2. Select the Supervisor by clicking on his\her name.

Now you can give the Supervisor access over the agent, which will allow you to review the agent's calls.