Amethyst VOIP Recording Supported PBX list

[Leon van Heerden]

Amethyst VOIP recording can automatically detect certain features from the recorded phones and on some systems the settings has to be set manually. This is a list of these settings/features.

Extensions Number:
If the extension numbers can not be accessed directly via the recording API, the extensions can be configured in the configuration file. Each extension can be mapped against the MAC address or IP address of the handset.

User names:
If user names are not supported, the name can be configured in the Amethyst Virtual Extension Screen.

PBX: This will be the PBX Brand and models

1. Detect Extension = Can the VOIP recorder automatically detect the extension number of the phone that is recorded
2. Detect User Name = Can the he Username of the person on the phone be detected
3. Detect Number = Can the Incoming or outgoing telephone number automatically be detected
4. Phone Displays = Is the information on the phone display available
5. Digits Pressed = Are the digits pressed on the phone to make a call detected
6. Special Settings required = Are there any special settings required to make the recording function properly

PBX: Alcatel

1. Detect Extension = NO
2. Detect User Name = NO
3. Detect Number = YES
4. Phone Displays = YES
5. Digits Pressed = YES
6. Special Settings required = NO
   Extension mapping must be done based on MAC or IP.

PBX: Avaya

1. Detect Extension = YES
2. Detect User Name = NO
3. Detect Number = YES
4. Phone Displays = YES
5. Digits Pressed = YES
6. Special Settings required = NO

PBX: Cisco [Call Manager 8.5, Call Manager 7, Call Manager Express]

1. Detect Extension = YES
2. Detect User Name = YES
3. Detect Number = YES
4. Phone Displays = NO
5. Digits Pressed = YES
6. Special Settings required = NO

PBX: Siemens

1. Detect Extension = NO
2. Detect User Name = NO
3. Detect Number = YES
4. Phone Displays = YES
5. Digits Pressed = YES
6. Special Settings required = NO

PBX: SIP

1. Detect Extension = YES
2. Detect User Name = NO
3. Detect Number = YES
4. Phone Displays = NO
5. Digits Pressed = NO
6. Special Settings required = NO