I try to playback a recording and my internet explorer hangs

[John Richard Procter]

When trying to playback a recording my internet explorer hangs.

I uninstall internet explorer and reinstall it but to no success,it still hangs.
We Suggest you user Mozilla Firefox refer to the link How to install firefox on a windows machine

Once downloaded and installed:
Enter your Amethyst IP address e.g. 192.168.10.6

• You will be prompted with a untrusted connection
  Connection error.PNG
• Select I Understand the Risks
  
  
• There will be a Add exception tab , select this.

• Select the Confirm Security Exception , make sure Permanently store this exception box is ticked.
  This will insure that you will not have to do this step again.
  
  Add exception.PNG

• Log into the supervisor and select the recording you wish to listen too.
  
  
• A additional download is required to embed the media player. In the top right corner select the tab install missing plugin.
  
  
• Firefox will automatically download the plugin
  Plugin.PNG

• You will now be able to playback recordings.