Install
The program will be in a self extracting file. This will
install to 'C:\Program Files\Datatex\amtTAPIlink\'.
Copy a shortcut of AMTTAPILINK to the startup folder.
Setup
On the configuration tab there are values to be changes.
Most of these should be correct allready.
Amethyst Host Name - Host name of the server where the
amethyst is running.
AMTTAPILINK listen port - The port number to listen for
UDP's on. The default port number is 27002.
Country Code - If you have VIP, the destination will
be searched for in the database.
Int Acces Code - same
Local Code - same
Debug Logs - If this is ticked, the second and third
tabs will display debug info.
(This value is not saved to the ini file)
All the extensions will be displayed on the last tab,
Ext List. There will be a checkbox next to
each of them. If the checkbox is checked, AMTTAPILINK
will send the start and stop commands to amethyst.
All of this is saved to the ini file, so this should
only be once. The list will grow as the extensions
make calls.
When a recording client receives a message from
AMTTAPILINK it will go into CTI mode. This means
that only AMTTAPILINK can start and stop them. If
you want the client to go back to VOX mode(normal voice).
Right click on the agent from the supervisor and
select start. This will put the client into VOX
and it will work normally until it gets another TAPI
command.