I have EXT extensions and cannot find some recordings

[Belinda Frick]

I have trunk side recording. I did not receive call details from the PABX. Most recordings loaded under extension EXT and I could access them with supervisor that has access to all user names. I cannot find some of my recordings made while the call details was not sent. What could cause this?

If the DID/DDI number was picked up by the recording card, it can place this in the extension field instead of EXT. If this number is not on the AMETHYST List of Recorded Devices, your recording will be rejected due to licensing.

The amtcards recording software has a feature to disable this and thus send no extension number, causing EXT extension if no call details was received (trunk side recording):

The two settings in the INI file (with defaults) are:

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DDIINCOMING=255
DDIOUTGOING=0

The value is the number of digits copied from the end of the DID/DDI number to use for the extension. So if someone phoned us, Telkom may send "4033", or may send "0215924033", as the DID value. If DDIINCOMING was set to 4, it would always give "4033". If it is set to 255, it will try to copy 255 characters, always giving the full value sent. Setting it to 0 will leave the extension empty on trunk-side until the call finishes, then it will be set to "EXT". That way, no recordings could be rejected if the DID/DDI value is not configured on Amethyst.

To enable this, you need to schedule time outside recording hours:

• Stop the amtcards service.
• Edit the amtcards.ini by adding the values:
  

  Code: Select all

  DDIINCOMING=0
DDIOUTGOING=0

• Save the amtcards.ini
• Start the amtcards service.

NOTE:

• This will prevent the same from happening in the future.
• You cannot recover the rejected recordings. Rejected recordings is kept for 5 days before deleted. If you have free agent licenses, you can add the DID/DDI as an extension on the Device List and Re-process recordings for the last 5 days.