Amethyst Supervisor has no call details (CRE Solution)

[John Richard Procter]

I am searching for calls in the supervisor but there are no call details to search by.

Supervisor.PNG

Overview:

We receive call details from AMTMitel on a CRE recording solution which tie-up call details with a recording.

Amethyst Supervisor has no call details (CRE Solution)

Do the following:

• If you are a supervisor with access to the Amethyst Administrator log into the Administrator.
  
  Amethyst webadmin.PNG
  
  
  
• Once logged into the Amethyst Web Administrator make sure that the tab under applications where AMTMitel is, that is does not say start AMTMitel if it does then AMTmitel is not running.
  
  "NOTE AMTMITEL COULD BE RUNNING ON ANOTHER SEVER PLEASE CONFIRM WITH DATATEX SUPORT BEFORE CONTINUING"
  
  
• Please start by selecting Start AMTmitel

Applications.PNG

• To see if call details are now coming through select logs.
  Syetem.PNG

Logs.PNG

• Make sure that Today’s dates is selected.
  
• Followed by selecting the tab AMTmitelLog
• Calls details from AMTmitel will look as followed:
  
  
  

  Code: Select all

  2013-01-10 17:24:03.071 [1.6.4.18] TAPI|STOP|R:3312|1026||0:00:17||2013-01-10|17:23:45||1|O|Test||ANSWERED|

  
  
• To verify that call details are tying up with the recorded calls.
  
  
• Make a test call and check the AMTMitelCRELog that your extensions and number you dialed are there.
  
  
  

  Code: Select all

  [2013-01-10 17:24:09.549] Version [1.6.4.32] Recorded(DTA)=> EXT:3312,USER:TEST,LINE:1,NUMBER:1026,DURATION:00:00:17,OUTGOING(A130110-0000B0.ZLB)

DO NOT SELECT STOP/START AMTMITELCRE (Recordings will cut)


• If unsure please contact Datatex support.