Can an agent playback their own recordings?

[Belinda Frick]

An agent can use AMTClient to playback their own recordings.

Required:

• All versions of AMETHYST 1.6 allow it.
• AMTClient must be running on the agent PC.
• There is licensing involved - a client playback license is required.

NOTE: You can play back all calls in the history list of AMTClient, which is limited to the last 20 calls. Only recordings made while the AMTClient is running will be listed in the history.