AMETHYST USBTap: Recording does not stop

[Belinda Frick]

Overview:

When using the USBTap to record the end of call data must be
received from the PABX that the tap is recording from.

Amethyst gets the end of call data from :
TOPAZ
ALSO SEE: TOPAZ does not import data automatically.
or SMDRLINK
ALSO SEE: SMDRLink: How do I see my call data?

If this information is not received it will continue to record
the call if a second call comes in to that extension.

When using a USB tap and no TOPAZ end of call data
is received, the call will be terminated, once under the trigger
level for more 40 seconds.
If the SLVR is used and no TOPAZ end of call data is
received, it will go into silent mode, once silent time is
expired, it will go into wrap-up time, after which the call will
be terminated.

Windows Settings:

Playback, microphone must be muted
TOPAZ:

Enter the PC's name in [TOPAZ -> DATA -> EXTENSIONS -> Amethyst IP]
AMETHYST 1.5: Enter the server's name / IP in
[TOPAZ -> DATA -> EXTENSIONS -> Amethyst IP]
In [TOPAZ -> SETUP -> PROPERTIES -> NETWORK/FRONT OFFICE],
Tick "Amethyst Call Recorder"
In [TOPAZ -> SETUP -> PROPERTIES -> NETWORK/FRONT OFFICE],
Get the TOPAZ port number

PABX3:

Ensure that PABX3 is sending the data to TOPAZ.

My TOPAZ is not updating live.

For Hotseating:

USBClient.ini:

USBClient.ini in C:\Program Files\Datatex\USBClient

Close USBClient software.
Open the USBClient.ini

Enter the TOPAZIP
[TOPAZ]
TOPAZIP=
TOPAZPORT=0
Enter the TOPAZPORT to match the port in TOPAZ

Make sure that the correct extension is configured
[SETTINGS]
EXTENSION=120

Save and close the file
Open the USBClient Software