All documents from the original Software Support Library (SSL)
Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks
by Belinda Frick » Wed Jun 27, 2018 8:48 am
The following events are created for SIPRecord software running as Redundant solution for Indwe:
15-6-18 14:57:52
The Cisco phone with IP address 192.168.254.31 is using an unsupported protocol version 130 Message from host:10.42.40.5(Somerset West)
Full subject=Critical Error reported by SIPRECORDER at Indwe Broker Holdings (Pty) Ltd for branch
21-6-18 12:07:33
The Cisco phone with IP address 192.168.254.31 is using an unsupported protocol version 326 Message from host:10.42.14.5(Potchefstroom)
Full subject=Critical Error reported by SIPRECORDER at Indwe Broker Holdings (Pty) Ltd for branch
21-6-18 12:07:33
The Cisco phone with IP address 192.168.254.31 is using an unsupported protocol version 326
Full subject=Critical Error reported by siprecorder at Indwe Broker Holdings (Pty) Ltd for branch Potchefstroom
STATUS:
Unable to capture tcpdump while events occur as it is at different branches and for different branches.
OUTSTANDING:
Please suggest steps to resolve these events.
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Belinda Frick
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by Lee Hendricks » Mon Aug 13, 2018 11:23 am
Cisco Versions only run as high as Version 30
To address this unsupported protocol version, the recording software needs to be upgraded to SIP Recorder 1.7.5.15.
There after these high version numbers will no longer be reported.
If the the software again reports version above version 30 then we need to investigate
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Lee Hendricks
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by Belinda Frick » Wed Dec 05, 2018 9:38 am
This event was logged for Indwe SIPRecord at Nelspruit:
2-12-18 10:01:44
The Cisco phone with IP address 10.42.12.140 is using an unsupported protocol version 52 Message from host:10.42.12.6
Nelspruit is running SIP Recorder verision 1.7.5.15
5-12-18 14:34:55
The Cisco phone with IP address 192.168.254.31 is using an unsupported protocol version 326 Message from host:10.42.35.11
George = 10.42.35.11
NEXT STEP: Advise if newer version available or configuration required.
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Belinda Frick
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- Posts: 3808
- Joined: Fri Nov 12, 2010 4:25 pm
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