Amethyst Supervisor (Amtsuper) released

[Belinda Frick]

Release Notes
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Bug fixes
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* Fixed bug where comments can be lost when using the "back" button on the browser.
* Supervisor is more robust than previous versions.
* Fixed spelling mistakes.
* Fixed bug where telephone number would not be saved when a new predefined search is created.
* Fixed bug in audit trail.
* Fixed bug where supervisors may get a blank page if two requests are made simulataneously.

New features
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* The main agent screen updates immediately, instead of updating every 10 seconds.
* Search results can now be sorted in ascending or descending order.
* A supervisor can now see the agent screen for AMTClients configured as CTI devices.
* Changed AQM default to "B" instead of "A" after first review.
* A warning pops up if you miss any AQM questions when doing a review.
* Search between dates and times is now possible.
* There is now a pop-up calendar to select dates.
* Call details now shown on printed and emailed reviews.
* Supervisor now works faster on slow network links (e.g. dial-up / ISDN / ADSL).
* Now shows "NO GSM" if the USBClient cannot use the GSM codec.
* SHA-256 checksums are now included in e-mailed recordings.

Completed Tickets

Subject : In the Supervisor, telephone numbers are not correctly added when creating a predefined search.

Motivation
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In the Supervisor, telephone numbers are not correctly added when creating a predefined search.
You have to go back to the Supervisor settings, add the telephone number again and
save to create predefined searches with telephone numbers.

Completion
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Fixed in version 1.5.9.6
Will be available in the Amethyst 1.5.12 update.

Subject : Amethyst : Supervisor search results needs sorting

Motivation
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The columns from the search results in the supervisor,
need to be able to order by. This feature was available in 1.4, but not in 1.5.

Completion
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Added in version 1.5.9.6 You can now sort the Supervisor search results.

Subject : Amethyst 1.5 Supervisor printed review has call details

Motivation
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Change Supervisor so that review that is printed out (from the template) contains the call details and
any reference (account details) that are available on the main review screen.

Completion
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Added to version 1.5.9.9

Printed and e-mailed reviews now contain extra details like telephone number, destination, duration and reference.
These changes will be available in the Amethyst 1.5.12 update.

Subject : Amethyst : Start and stop dates for searches in supervisor

Motivation
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When searching for a recording in the Supervisor, one date can be entered for searching.
Change the Supervisor so that start and stop dates can be used

Completion
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Added to version 1.5.9.8
One can now search between dates in the Supervisor.
On the search screen is a calendar icon where one can select two dates to search between.

Subject : Pre-selected reviews (with AQM status "A") get confused with manually selected reviews.

Motivation
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We sometimes review calls that are not pre-selected (have no "A" next to
the call) and once this type of call is reviewed it then places an "A"
next to the call. When looking for calls that have been reviewed these
calls get confused with the pre-selected ones that come up with an "A"
automatically. Please can you possibly change the way previously
reviewed calls are marked.

Completion
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Changed in version 1.5.9.4.
Pre-selected reviews will remain marked with "A". Any recording which is reviewed will initially be
marked as "B", regardless of whether it was previously blank or "A".
Subsequent reviews will continue with the old method of marking as "C", "D" and so on.
This version will be available in the Amethyst 1.5.12 release.

Subject : Warn about missed questions on AQM review

Motivation
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Having completed going through and marking each point on the respective
Template being used on a call, should one point have been missed, please
could a message pop up when saving the review so that the reviewer is
advised to go back and complete any unfinished field before it allows
the review to be saved.

Completion
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Added to Supervisor version 1.5.9.7

The Supervisor now brings up a message when a question is missed.
This change will be available in the Amethyst 1.5.12 update.

Subject : AMETHYST

Motivation
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On the 'Notes report' page in AMETHYST Supervisor. The word Supervisor is incorrectly spelled.
Its reads Supervicor. Please could you correct this.

Completion
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Fixed in version 1.5.9.4