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2009-12-21 12:05:04 2009-12-21 12:05:04 THE RTP SWEEPER THREAD ON CRE
SERVER AMETHYST HAS STOPPED WORKING.
This means that the part of the CRE recording service that processes
the calls, has not responded to the Amethyst checks for the last 5 minutes.
- Firstly check on the Supervisor that calls has been processed into Amethyst after the date and time of the error message. If there are calls, then the system recovered by its self.
- If there are no calls after the error message in the supervisor, check the log files of the CRE to see if there are any recording details or further errors.
AMETHYST Webadmin -> Configure Cardserver/CRE
If you can get to the "Configure Cardserver / CRE" screen, the recording software is still running. If there are no messages after this error in the logs, then the RTP sweeper is possibly still busy with a large recording or it has stopped working. - If you can't get to the CRE configuration screen, then possibly the recording software has stopped working . You will need to contact Datatex Support immediately.
- We had a case where the hardware failed and also caused this error. We could for example not run the 'top' command on the box - gave an error message "Bus error". You will need to contact Datatex for support(either on site or remotely).