Methods how to control SLVR and Amtpc client from Amtlink

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Methods how to control SLVR and Amtpc client from Amtlink

Postby John Richard Procter » Thu May 05, 2011 9:44 am

The events are:

    • OnStart(Reference : String)

      OnStart is called when the SLVR starts recording. Reference is the
      Amethyst reference for the new call.

    • OnStop

      OnStop is called when the SLVR stops recording.

      The methods are:

    • Start

      Puts SLVR into standby mode. It will start recording when there is
      noise.

    • Stop

      Puts SLVR in idle mode. It will not record at all.
      The current recording's information will be lost. Use SetCompletion
      and StopWrapup to stop recording if you want the call information
      to be kept.

    • SetReference(Reference: String)

      Sets your reference for current call.

    • SetComments(Comments : TStringList)

      Adds to the comments for current call. These will not be displayed
      on the SLVR until the end of the call.

    • SetCompletion(Extension, Number, Destination, Duration, When,
      Reference, Direction, LineNumber : String) * Direction and LineNumber is
      only available for version 1.0.0.1 and up

      Updates call details for current call. Stop recording and go into
      wrap-up time.

    • GetReference : String

      Returns the Amethyst reference for the current call if a recording
      is in progress.

    • StopWrapup

      Finalises the call on the SLVR
    • SetShortnote(Shortnote : String)

      Sets your shortnote field to the current call.

      Note:

      The reference and comments can only be set during recording and wrap-up time


      The flow control of all recordings from Amtlink should be

      Start (AmtLink)

      -> Vox Activation (Automatic)

      -> Recording Start (Automatic)

      -> Set Reference (From AmtLink)

      -> SetComments (Manually type in or from AmtLink)

      ->SetCompletion (From Topaz or AmtLink)

      -> StopWrapup (Automatic or from AmtLink)

      Suggested settings for the SLVR should be:

      1. TRIGGERLEVEL=30 (or high enough not to pick-up external VOX and low enough
      not to "time-out")
      2. SILENTTIME=60 (Set to 60 seconds as we are controlling)
      3. WRAPUPTIME=60 (Set to 60 seconds as we are controlling)
    John Richard Procter
     
    Posts: 552
    Joined: Tue May 03, 2011 2:02 pm

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