I can see the agent on the AMETHYST server,not Supervisor

[John Richard Procter]

The agent is not associated with the supervisor.

AMETHYST Server

• Open AMETHYST Server.
• Click on Configure Agents.
• Select the supervisor on the left.
• Now select the agent that you want the supervisor to see
  from the right (tick it)
• Click Apply.
• Click OK.

NOTE: The agent will not appear on the right-hand side
unless a recording exists for it.

TOPAZ:

• Open TOPAZ
• [DATA -> USERS ]
• Next to the "Find" tab enter the user, click on "Find".
• Check that the usernames do not contain a single quote
  characters.
• Make the change, click on the tick to save.
• After the change, the agent will be picked up by AMETHYST.