How to config and use Negative and Total fail categories AQM

[John Richard Procter]

There are 3 different types of categories available now.

Positive
This is a normal category where each question is assigned a mark and the
question must be marked positive to get the points.

Negative
When a category is marked negative, a total must be given for the category.
The agent will get this total when the review is selected.
Each question in this category can be marked as Good, Needs Attention or Poor.
When the question is configured, the number of points that must be deducted for
Needs Attention and Poor needs to be configured.
If a question is marked as Good, no points are deducted.
If a question is marked as Needs Attention or Poor, the relavent points will be deducted.
The category score cannot be less than 0, so if to many questions are marked, Amethyst will only
score the category as 0.

Total Fail
Questions that are part of a Total Fail category have only a Yes-No answer.
If any of the Total Fail questions are marked as Yes, the agent will fail the complete
review with a score of 0.