AMTClient 1.6.3.18 ftp IP reverts to 127.0.0.1 in ini

[Belinda Frick]

AMTClient will browse the network for the AMETHYST server. AMTClient and AMETHYST must be on the same subnet. If not you will need to enter the entire the AMETHYST ftp IP individually for each AMTClient in it's ini.

In AMETHYST webadmin under 'Configure CTI Devices' there is a global setting for 'ftp server', you can configure it there.

AMTClient requires the following access:

1.) TCP 21 - FTP port, USBClients use "active" FTP, and will use other random ports assigned by the O/S for FTP transfers.

To do a manual ftp:

On the AMTClient PC
START -> RUN -> CMD

ftp {AMETHYST server IP} and enter
login with ********
password is ***

If no error message then FTP is allow. Click for error message to unblock unless strict access policy on network.

2.) UDP 27002 - Client listen port, for Amethyst to send information to clients (USBClient, SLVR, Kyanite).

3.) TCP 27004 - Integration port for Supervisor to start, stop or retrieve screenshots from clients.

4.) TCP 27009 - AMTClient / Citrix server port

5.) The AMTClient service must be allowed in the Firewall and policies.
Also see: Why is my AMTClient service disabled? http://forum.datatex.co.za/viewtopic.php?f=6&t=704&p=704&hilit=amtclient&sid=0f01831766b579c86281412153730edc&sid=0f01831766b579c86281412153730edc#p704