AMTClient 1.6.3.18 ftp IP reverts back to 127.0.0.1

[John Richard Procter]

AMTClient will browse the network for the AMETHYST server.
AMTClient and AMETHYST must be on the same subnet. If not
you will need to enter the entire the AMETHYST ftp IP
individually for each AMTClient in it's ini.

In AMETHYST webadmin under 'Configure CTI Devices' there is
a global setting for 'ftp server', you can configure it there.

AMTClient requires the following access:

1. TCP 21 - FTP port, USBClients use "active" FTP, and will use
   other random ports assigned by the O/S for FTP transfers.
   
   To do a manual ftp:
   
   On the AMTClient PC
   START -> RUN -> CMD
   
   ftp {AMETHYST server IP} and enter
   login with ********
   password is ***
   
   If no error message then FTP is allow. Click for error message to
   unblock unless strict access policy on network.
   
2. UDP 27002 - Client listen port, for Amethyst to send
   information to clients (USBClient, SLVR, Kyanite).
   
3. TCP 27004 - Integration port for Supervisor to start, stop
   or retrieve screenshots from clients.
   
4. TCP 27009 - AMTClient / Citrix server port
   
   The AMTClient service must be allowed in the Firewall and policies.

Why is my AMTClient service disabled?

For anti-virus software allow:

1.) AMTClient.exe
2.) File extensions:

PNG ==> Contains Screen Shots

TXT ==> All the notes that the Citrix users has typed.

INI ==> All our software settings is stored in INI Files.