Mitel Phone display ... waiting on ack ...

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Mitel Phone display ... waiting on ack ...

Postby Belinda Frick » Tue Sep 27, 2011 3:40 pm

Problem description:

    I want to setup my Mitel phone to point to the SRC. I followed the steps to set the ICP, see example of configuration of ICP for Mitel phone:

    Setup for a Mitel 5212 extension for use with Amethyst SRC:
    Setup for a Mitel 5212 extension for use with Amethyst SRC

    I cannot configure my Mitel phone's ICP to point to the SRC.

    The Mitel phone displays "waiting on ack".

Solution:

    We've seen this error when the ICP is not configured on the SRC(Mitel side).

    To fix it:
    • Login on the MSL(Mitel Secure Language).
    • Click on "Secure Recording Connector" link on the left-hand menu.
    • Click on the "ICPs" tab.
    • Click on the "Add an ICP" link.
    • Enter the IP address and a descriptive name for the ICP.
Belinda Frick
 
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