I am using
- AMTCards version 1.6.3.13 and
- AMTSweeper 1.6.3.14 with
- SMDRLink 1.6.3.4 for call details.
My user names are only configured under 'Configure Virtual Extensions'. The user names are showing as 'EXT' followed by the extension number in AMETHYST Supervisor. E.g. "EXT3012"
Overview:
AMTCards 1.6.3.11: Extension-side solutions now default the username to "EXTxxxx", where "xxxx" is the extension number. This helps sites distinguish between recordings on extensions where the username is not set, and also helps managing Supervisor access for sites that have high staff turnover.
This feature is not available for trunk side recording as we do not have the extension number.
Please note: AMTCards 1.6.3.11 requires Sweeper 1.6.3.14
Solution:
Upgrade AMTSweeper to 1.6.4.0 or newer.
Also see: "AMTSWEEPER error ... Column unknown AMTEXTRAINFO ...":
AMTSWEEPER error ... Column unknown AMTEXTRAINFO ...