How to add a new agent to Amethyst

[Belinda Frick]

Install the client software on the PC (SLVR, USBClient).

When the client software is started up it will automaticly
add itself to Amethyst.

[TOPAZ -> Data -> Extensions].
The IP address of the new agent' PC must be entered here so
that end of call information can be sent to the agent to end
the recording.

The TOPAZ entry under extensions, must match the USBCLIENT.INI
file of the agent, in "C:\Program Files\Datatex\USBCLIENT".

Extract from ini file:
[SETTINGS]
EXTENSION=120

If there is not enough licences in Amethyst, the new agent
will pop up a message and complain.

Hotseats:
ALSO SEE: How to enable AMETHYST hotseats.