Why does some of recordings have user name AMTCards?

[Belinda Frick]

I am using extension side recording and AMTClient for popups, some recordings for my extension number show the user name and others AMTCards as user name.

• If no user name is configured in AMETHYST, then AMTClient will provide the user name. AMTClient uses the Windows login as user name. AMTClient can only provide a user name if the user is logged into Windows, if not no user name is sent to AMETHYST and it will default the user name to AMTCARDS.
  
  Please ensure that:
  
  • your AMTClient is always running and
  • the agent is always logged in as the correct Windows user.
• Where can I configure a user name in AMETHYST?
  
  
  • If a user name is received from the PABX then this user name will be used
    (for example with AMTMitel, see forum post I use a Mitel and I don't get usernames next to recordings).
    
    SMDRLink also has a EXTENSION MAPPING feature that will provide an user if configure. See forum post: Why is my user name displayed as AMTCARDS?
    
    NOTE: If you use AMTMitel, it will not use SMDRLink's user mapping.
    
    
  • If no user name is present or AMTCards is the user name when a call is sweeped on the AMETHYST server, then it will:
    
    • first use CTI devices (AMTClient popups)
      CTI Devices receives the user name from the Windows login of the PC where AMTClient is running. If not running and/or not logged into Windows, you will have AMTCARDS as user name.
    • and then Virtual Extensions as lookup.
      How do I configure virtual extensions in AMETHYST?
  Sequence in which AMETHYST check for a user name, if not available it will use the next option:
  
  • SMDRLink plugin(PABX dependent) or AMTMitel
  • SMDRLink extension mapping
  • Configure CTI Devices(AMTClient popups)
  • Configure Virtual Extensions.