critical mail: PACKET PROCESSOR FAILED TO REWRITE RTP FILE

[Belinda Frick]

I am using AMTMitelCRE as recording solution with dialer integration. I received a critical e-mail for rewrite rtp file, see amtwebadmin log for full error message:

Code: Select all

[2012-06-18 08:45:46]  Version [1.6.4.2]******Critical Errors sent to  *******
[2012-06-18 08:45:46]  Version [1.6.4.2]2012-06-18 08:45:38 2012-06-18 08:45:38 PACKET PROCESSOR FAILED TO REWRITE RTP FILE
[2012-06-18 08:45:46]  Version [1.6.4.2]
[2012-06-18 08:45:46]  Version [1.6.4.2]******End Critical Section*******

For more details check in the 'AMTMitelCRE.log':

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[2012-06-18 08:45:39.340] Version [1.6.4.9] Recorded(DTA)=> EXT:3332,USER:,LINE:125,NUMBER:0762054947,DURATION:00:06:07,OUTGOING(B120618-0002B7.ZLB)
[2012-06-18 08:45:43.377] Version [1.6.4.9] CRITICAL ERROR: Failed to Rewrite RTPPacket File. Error code 21
[2012-06-18 08:45:43.387] Version [1.6.4.9] CRITICAL ERROR: Failed to Rewrite RTPPacket File. Error code 21
[2012-06-18 08:45:43.397] Version [1.6.4.9] CRITICAL ERROR: Failed to Rewrite RTPPacket File. Error code 21
[2012-06-18 08:45:43.407] Version [1.6.4.9] CRITICAL ERROR: Failed to Rewrite RTPPacket File. Error code 21
[2012-06-18 08:45:48.233] Version [1.6.4.9] Setting SRC/CRE encryption to False for 2121
[2012-06-18 08:45:48.238] Version [1.6.4.9] TAP or TAPS Removed Successfully
[2012-06-18 08:45:48.244] Version [1.6.4.9] TAP or TAPS Removed Successfully
[2012-06-18 08:45:48.279] Version [1.6.4.9] TAP added successfully on DN:2121 Tap_Id:158029 Direction: tx
[2012-06-18 08:45:48.284] Version [1.6.4.9] TAP added successfully on DN:2121 Tap_Id:158030 Direction: rx
[2012-06-18 08:45:49.623] Version [1.6.4.9] Recorded(DTA)=> EXT:2060,USER:THEMBA,LINE:,NUMBER:0796918309,DURATION:00:08:26,OUTGOING(B120618-00028C.ZLB)


It lists an error code 21. Error 21 means "Is a directory". We suspect the file has no name, and it tried to access the directory. It most likely lost that recording.

To ensure that recordings are taking place and loading, please check:

• the amtmitelcre log:
  AMETHYST Webadmin -> Configure Cardserver/CRE, click on view log link. Scroll down to see last entries and compare with current date-time.
• the sweeper log:
  AMETHYST Webadmin -> View Logs, click on the today line and then the view log link for sweeper. Scroll down to see last entries and compare with current date-time.
• You can also check under View Call History if recordings for the last hour is loading:
  AMETHYST Webadmin -> View Call History.

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