How do I playback a tagged recording?

[Belinda Frick]

Log in with the Supervisor that has access to the recording

Go to the Search Recordings page. Tick the 'Only tagged recordings' option.

amt-taggingonly-enable.jpg

Enter your search criteria(for example extension number) and click on search option(icon for 'search for recordings matching the search fields below'). It will then list all recordings where tagging was used:

amt-taggingonly-searchscreen.jpg

Click on the recording to go to the playback screen. It will then list the recording with the full conversation and also recordings from the tagging point.

amt-tagging-searchscreen.jpg