[2012-12-20 15:56:32] Version [1.6.4.2]******Critical Errors sent to amtsupport@datatex.co.za*******
[2012-12-20 15:56:32] Version [1.6.4.2]2012-12-20 15:56:19 2012-12-20 15:56:19 A XMLPROCESSTHREAD EXECUTE ON CRE SERVER AMETHYST RAISED AN EXCEPTION.
[2012-12-20 15:56:32] Version [1.6.4.2]
[2012-12-20 15:56:32] Version [1.6.4.2]******End Critical Section*******
Please check AMTMitelCRE log. Check if recordings are taking place, if you have an entry "Error in PacketCheckWorker" then the AMTMitelCRE must be restarted for recordings to take place.
- Code: Select all
[2012-12-20 15:56:10.405] Version [1.6.4.31] Error in PacketCheckWorker 30: Access violation
After the restart, make a test call and play the recording back via Supervisor to ensure you receive call details and that the recording is audible.
NOTE: Also see forum post: AMTMitelCRE log entry: Error getting SRC config: Connection