Extra Codec information on recordings

All documents from the original Software Support Library (SSL)

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Extra Codec information on recordings

Postby Leon van Heerden » Tue May 13, 2014 4:10 pm

The AmtMitelCRE and the VOIP Sweeper (version extract information from the recordings while processing them and it is added to the database with the recording information.

Here is an example of the output as seen on the Amethyst Supervisor Screen.
Code: Select all
Extra information
    Signal codecs   
    RTP codecs   G.729, Unknown codec (13)
    Mixed codecs   False
    Total packets   29,357
    Lost packets   0
    Delayed packets   222

The RTP Codecs lists all the codecs that were used during this recording. We have found cases where the agent's side and client side, are using 2 different codecs. E.g. the system has a licensed G.729 processor and the licenses has been exceeded. The fall back codec is the used on the PBX side. The recording is still made an properly mixed. This is useful in tracking when bandwidth heavy codecs were used over remote links.
If an Unknown codec is listed, and the recording sounds incorrect, please report this to Datatex Support.
Unknown Codec (13) can occur if comfort noise is being injected by the PBX. This can usually be ignored.

Mixed Code will be true if more than one codec was detected on this recording.

Total Packet lists the number of valid packets that were supposed to be received. Since this packets are numbered with sequence numbers, it is possible to also report missing and delayed packets.

Lost Packets are calculated by checking for missing sequence numbers and usually indicates a network problem that caused the packets not to arrive at the recording interface. This is usually also an indication that there is some network issue that could cause issues with the quality of the phone calls. Large percentage of packet loss will be audible on the phone calls and the recordings.

Delayed Packets are reported when packets are received out of sequence. If there is no packet loss, this will not be audible on the recordings since the packets are sorted into the correct order before processing. On the live call though, you may have stuttering or silents during parts of the calls. This is usually an indication of some network issue that will cause speech quality loss.
Leon van Heerden
Leon van Heerden
Posts: 330
Joined: Fri Oct 29, 2010 11:21 am
Location: Cape Town

Re: Extra Codec information on recordings

Postby Belinda Frick » Fri Oct 28, 2016 2:56 pm

Extra information
    Signal codecs
    RTP codecs G.729, Unknown codec (96)
    Mixed codecs False
    Total packets 1,679
    Lost packets 0
    Delayed packets 2

Payload types from 96 to 127 (inclusive) are dynamic payload types – this means there is no specific codec associated with those numbers – it can be anything. SIP has to negotiate what payload types will be used for what codec, other PABX protocols (Avaya, Siemens, etc.) can have hard-coded payload types.

If they are using SIP, the SDP section of the SIP will show what each payload type is used for.

It looks something like this:

    o=MxSIP 0 1 IN IP4
    s=SIP Call
    c=IN IP4
    t=0 0
    m=audio 3000 RTP/SAVP 0 8 9 115 18 96 97 98 112 113 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:9 G722/8000
    a=rtpmap:115 G726-32/8000
    a=rtpmap:18 G729/8000
    a=rtpmap:96 G726-40/8000
    a=rtpmap:97 G726-24/8000
    a=rtpmap:98 G726-16/8000
    a=rtpmap:112 L16/8000
    a=rtpmap:113 L16/16000
    a=rtpmap:101 telephone-event/8000
    a=crypto:1 AES_CM_128_HMAC_SHA1_80 inline:a1RLZE10UHQvQHF3QiVXSVJAdUVWaEo9JTMoPyhW
    a=fmtp:18 annexb=no
    a=fmtp:101 0-15

    In this case:
    0 = PCMU/8000 – uLaw
    8 = PCMA/8000 – Alaw
    9 = G.722
    18 = G.729
    Those are all standard and fixed. SIP supplies them regardless

    112=linear 16-bit 8000Hz
    113=linear 16-bit 16000Hz

Belinda Frick
Posts: 3795
Joined: Fri Nov 12, 2010 4:25 pm

Return to Support Archive's (Amethyst)

Who is online

Users browsing this forum: No registered users and 1 guest