CRITICAL ERROR: "File not Open" from the AMTMITELCRE

[Leon van Heerden]

This error is only reported on version 1.7.1.6 or newer.

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2016-06-20 11:07:26 2016-06-20 11:07:26 #2300145 THE PACKET PROCESS THREAD EXECUTE ON CRE SERVER AMETHYST RAISED AN EXCEPTION: FILE NOT OPEN


It is generated if a call has stopped and the MBG has given the close stream instruction and there is still packets arriving for the recording. The Files that the recording is written too, is already closed and the packets can't be written to the file. It is usually only a couple of packets from the one side of the recording. It can be a maximum of 10 seconds worth of audio.

Please check the recording before and after this recording and check the sweeper logs to see if there were errors for the 30 seconds around this time.

[John Richard Procter]

This issue has been found when a short call takes places.

In the example below the CRE stated a 3 second call was taking place.

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2016-07-23 22:54:50.798 [1.7.1.6] Recorded(DT2)=> EXT:2074,USER:JOHN ,LINE:0,NUMBER:9000,DURATION:00:00:03,DIRECTION:,PHYSEXT:2074,REF:(A160723-000312.ZLB)

The voipsweeper states that the audio streams were empty.

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2016-07-23 22:55:00.100 [1.6.5.20] Error in TRTPConvert.ConvertToPCM(/opt/datatex/amtmitelcre/work/A160723-000312).CanClearFiles.DTA: All RTP files are empty EXT:2074,USER:JOHN,LINE:0,NUMBER:9000,DURATION:00:00:03,DIRECTION:OUTGOING,PHYSEXT:2074,REF:(A160723-000312.ZLB)

Please verify that recordings are taking place after this.