How do I remove an agent and add an agent for AMETHYST?

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How do I remove an agent and add an agent for AMETHYST?

Postby Belinda Frick » Wed Nov 17, 2010 12:46 pm

USBClient:

Remove the agent:

Close the USBClient on the PC you want to remove it from.
Remove the software from the PC.
By default it is installed in the
'C:\Program Files\Datatex\USBClient' folder.
Disconnect the USBTap and cables (usb cable and flat phone cable).
Re-connect the telephone cable (curley cord) to the base of the
telephone (where the flat phone cable was connected).

Log into AMETHYST Administrator.
Click on the 'Amethyst Home Page' icon.
Click on the 'Maintain Agents' link.
Click on the agent you want to remove.
Click on the 'Delete' button.

Add the new agent:

Install the USBClient on the PC for the new agent.
Connect the USBTap and cables.
Open the USBClient program. The agent information
will be updated to AMETHYST.

Card Solution::

Card Solution: Line Recording:
Follow the above instruction to remove the agent via
the AMETHYST Administrator (the same as with USBClient).
Depending on your recording solution see document for line / extension
configuration, How to install Amethyst card solution 1.5.

Card Solution: Extension Recording:
Follow the above instruction to remove the agent via
the AMETHYST Administrator (the same as with USBClient).
The wiring on the Krono block needs to be changed to record
the new extensions.
Depending on your recording solution see document for line / extension
configuration, How to install Amethyst card solution 1.5.
Belinda Frick
 
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