There was a power failure or the server was just powered down.
The HPX dongle does not pick up and there for no recordings.
- SCENARIO 1:
Check VoIPRecord log file and if events matches:- Code: Select all
2017-03-06 15:01:53.912 [1.6.4.38] Starting Amethyst VoIP Recorder.
2017-03-06 15:01:53.912 [1.6.4.38] Local IP is 10.42.51.4
2017-03-06 15:01:53.912 [1.6.4.38] Service thread created. ID: 1712
2017-03-06 15:01:53.912 [1.6.4.38] Logging thread created. ID: 1800
2017-03-06 15:01:53.912 [1.6.4.38] Settings thread created. ID: 1716
2017-03-06 15:01:53.928 [1.6.4.38] AEMProducer thread created. ID: 1840
2017-03-06 15:01:53.928 [1.6.4.38] Voiprecorder logging thread created. ID: 1800
2017-03-06 15:01:54.942 [1.6.4.38] SmartWORKS monitor thread created. ID: 1216
2017-03-06 15:01:55.301 [1.6.4.38] EarlyWarning thread created. ID: 1220
2017-03-06 15:01:55.301 [1.6.4.38] EventHandler thread created. ID: 1280
2017-03-06 15:01:55.316 [1.6.4.38] 0 CLI rules loaded
2017-03-06 15:01:55.316 [1.6.4.38] AmethystHandler thread created. ID: 976
2017-03-06 15:01:55.316 [1.6.4.38] DEBUG: Finding Amethyst server
2017-03-06 15:01:55.316 [1.6.4.38] PacketProcessor thread created. ID: 360
2017-03-06 15:01:55.332 [1.6.4.38] DEBUG: Smartworks initialized
2017-03-06 15:01:55.332 [1.6.4.38] Found HPX virtual board
2017-03-06 15:01:55.332 [1.6.4.38] Board status: BOARD_OK
2017-03-06 15:01:55.332 [1.6.4.38] Firmware version 5.7.1 Build 2863
2017-03-06 15:01:55.332 [1.6.4.38] Firmware version expected version 3.7.0 Build 0
2017-03-06 15:01:56.143 [1.6.4.38] DEBUG: Processing event 1 EVT_PHY_LINK_UP (station 0)
2017-03-06 15:01:56.533 [1.6.4.38] Disabling station mapping
2017-03-06 15:01:56.564 [1.6.4.38] Error: No protocol stack (e.g. SIP) specified in configuration or stack failed to initialise.
2017-03-06 15:01:56.564 [1.6.4.38] Error in SetupBoards: Could not initialise HPX virtual recording card.
NOTE ENTRY: Error: No protocol stack (e.g. SIP) specified in configuration or stack failed to initialise.
This means it has no 'settings' to load.
Please check VoIPRecord.ini file that settings did not default:
[OPTIONS]
SERVER=
FORCESERVER=0
[FAILOVER]
MASTER=1
LISTENPORT=37002
OTHERHOST=10.42.51.5
OTHERPORT=37003 - SCENARIO 2:
2019-07-05 08:55:28.012 [1.7.1.3] Error: No protocol stack (e.g. SIP) specified in configuration or stack failed to initialise.
2019-07-05 08:55:28.012 [1.7.1.3] Error in SetupBoards: Could not initialise HPX virtual recording card.
The PROTOCOL must be set:
[PROTOCOLS]
ALCATEL=0
AVAYA=0
SIEMENS=0
SIP=0
CISCO=1
LGNORTEL=0
NOTE: Required PROTOCOLS must be set to 1. To activate it, you need to restart the service.