- To select recordings not tagged:
On the Supervisor Home page, select 'Agent Quality Management':
Under 'Setup' section, select 'Tag for AQM':
Enter your selection criteria and click on APPLY:
Select the recordings you want to tag with a tick in the 'TAG' column and click on APPLY. - To review recordings tagged manually:
On the Supervisor Home page, select 'Agent Quality Management' and under the section 'Select recordings for review' choose 'Select recordings to review today':
Recordings tagged for AQM review will be listed:
Select recording by clicking on the recording reference and then the AQM option:
NOTE:
Tagging of own selected recordings will reflect on the Audit Trail.