CRE recording servers have a script called "check-cre.sh" which is run At 08:45 on every day-of-week from Monday through Friday.
What it does:
- 1. Checks to see if the CRE is running and if there are recordings found.
2. Checks to see if there are 5 consecutive calls without call details
3. Checks & reports extensions seen by the CRE but not marked for recordings
Subject of the ticket: Critical Error reported by check-cre
Body of the ticket
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File not found for 20180321
This error messages reports that no log files could be found for the specific day
What to do:
Go and check the CRE log on that day to see if there were recordings.
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ls /opt/datatex/amtmitelcre/logs/20180321/*.log*
What you will see if NO files found
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/opt/datatex/amtmitelcre/logs/20180321/*.log: No such file or directory
What you should see if files found
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/opt/datatex/amtmitelcre/logs/20180322/amtmitelcre.log.gz /opt/datatex/amtmitelcre/logs/20180322/dtxsrctunnels.log.gz /opt/datatex/amtmitelcre/logs/20180322/voipsweeper.log.gz
Replace the dates '20180321' with days reported.
In this case, 20180321 was a Public Holiday and the client was not recording, in other cases if recordings were not found, we would need to investigate further.
Check if the CRE is running
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# ps auwxf | grep amtmitelcre
root 21975 0.0 0.0 8228 1660 ? Ssl Apr23 4:04 ./amtmitelcre -D
If you do not see ./amtmitelcre -D the CRE is not running.