AMTMitelCRE 1.7+Calls for this device might not be recorded.

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AMTMitelCRE 1.7+Calls for this device might not be recorded.

Postby Belinda Frick » Wed Jun 27, 2018 10:22 am

Recordings are taking place for the extension but we get events logged in AMTMitelCRE:
2018-06-27 09:58:15.240 [1.7.1.20] #2300154|CRITICAL ERROR :Monitor Object: TAP Success Message not received yet on DN:5352. Calls for this device might not be recorded.
:2018-06-27 09:58:15.240 [1.7.1.20] #2300154|CRITICAL ERROR :Monitor Object: TAP Success Message not received yet on DN:5352. Calls for this device might not be recorded.

Recordings took place before and after event:

2018-06-27 09:54:35.020 [1.6.5.38] Error in TRTPConvert.ConvertToPCM(/opt/datatex/amtmitelcre/work/A180627-001AAB).CanClearFiles.DTA: All RTP files are empty EXT:5352,USER:Lerato Mosehle,LINE:10286,NUMBER:27219149013,DURATION:00:00:00,DIRECTION:INCOMING,PHYSEXT:5352,REF:(A180627-001AAB.ZLB),TIME:2018-06-27 09:54:12,EXTRAINFO:

2018-06-27 09:56:38.058 [1.6.5.38] Recorded(DTA)=>EXT:5352,USER:Lerato Mosehle,LINE:10286,NUMBER:27219149013,DURATION:00:01:47,DIRECTION:INCOMING,PHYSEXT:5352,REF:(A180627-001AAD.ZLB),TIME:2018-06-27 09:54:13,EXTRAINFO:Signal%20codecs=%0ARTP%20codecs=G.729%0AMixed%20codecs=False%0ATotal%20packets=10,731%0ALost%20packets=0%0ADelayed%20packets=1,786%0A%0A

2018-06-27 10:00:18.318 [1.6.5.38] Error in TRTPConvert.ConvertToPCM(/opt/datatex/amtmitelcre/work/A180627-001C06).CanClearFiles.DTA: All RTP files are empty EXT:5352,USER:Lerato Mosehle,LINE:10286,NUMBER:OUTGOING,DURATION:00:00:00,DIRECTION:,PHYSEXT:5352,REF:(A180627-001C06.ZLB),TIME:2018-06-27 09:59:53,EXTRAINFO:

Looks like zero duration recording is causing the DEVICE NOT RECORDED events.

OUTSTANDING:

Please advise if recordings are lost or what to investigate.
Belinda Frick
 
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Joined: Fri Nov 12, 2010 4:25 pm

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