JIBE: reviews done

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JIBE: reviews done

Postby Belinda Frick » Mon Jul 08, 2019 4:30 pm

How do I monitor number of Jibe reviews done?

  1. Jibe Phone Surveys:

    Reporting are available on Jibe recordings only.

    To see number of Jibe calls vs surveys done select:

    Jibe Phone Surveys icon
    Under Jibes Reports/Graphs page, select Graphs.
    Under Jibe Graphs page, select Recordings vs Jibes by Agent

  2. Supervisor2 Search option:

    • Use the Search Option get the result for JIBE done only:

      Note you can also search for a specific user name of extension number.
    • Use the statistics icon to view summary of search result:

    • Recording stats result:

      NOTE: You can link bottom left-hand to show more user and extension details.
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Belinda Frick
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Joined: Fri Nov 12, 2010 4:25 pm

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