JIBE: reviews done

All documents from the original Software Support Library (SSL)

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

JIBE: reviews done

Postby Belinda Frick » Mon Jul 08, 2019 4:30 pm

How do I monitor number of Jibe reviews done?

  1. Jibe Phone Surveys:

    Reporting are available on Jibe recordings only.

    To see number of Jibe calls vs surveys done select:

    Jibe Phone Surveys icon
    Under Jibes Reports/Graphs page, select Graphs.
    Under Jibe Graphs page, select Recordings vs Jibes by Agent
    20190708-Sup-Jibe-report.PNG


  2. Supervisor2 Search option:

    • Use the Search Option get the result for JIBE done only:
      20190708-Sup-jibe-rec.PNG

      Note you can also search for a specific user name of extension number.
    • Use the statistics icon to view summary of search result:
      20190708-Sup-jibe-stat-1.PNG

    • Recording stats result:
      20190708-Sup-jibe-stat.PNG

      NOTE: You can link bottom left-hand to show more user and extension details.
You do not have the required permissions to view the files attached to this post.
Belinda Frick
 
Posts: 3778
Joined: Fri Nov 12, 2010 4:25 pm

Return to Support Archive's (Amethyst)

Who is online

Users browsing this forum: No registered users and 1 guest

cron