JIBE: reviews done
Posted: Mon Jul 08, 2019 4:30 pm
How do I monitor number of Jibe reviews done?
- Jibe Phone Surveys:
Reporting are available on Jibe recordings only.
To see number of Jibe calls vs surveys done select:
Jibe Phone Surveys icon
Under Jibes Reports/Graphs page, select Graphs.
Under Jibe Graphs page, select Recordings vs Jibes by Agent - Supervisor2 Search option:
- Use the Search Option get the result for JIBE done only:
Note you can also search for a specific user name of extension number. - Use the statistics icon to view summary of search result:
- Recording stats result:
NOTE: You can link bottom left-hand to show more user and extension details.
- Use the Search Option get the result for JIBE done only: