Using AQM on AMETHYST 1.5 and LGGDK with a card solution

[Belinda Frick]

To have screenshots and to enter comments on the client side, you will need TAPI.

To mark calls for AQM, use the "User Mapping" (Configure CTI Devices) option.
For configuration see the section "Configuring CTI devices" in
Setup and configuration for CTI devices in Amethyst

Please note that without TAPI you will not have screenshots or comments for agents.