I cannot play my recording from AMETHYST Supervisor

[Belinda Frick]

• The operating system:
  
  
  • If the codec was not present or the wrong version
    is used, no sound was streamed to the recording file created.
    The recording can be searched for via Supervisor, it will show
    call data details, but when you play the recording it will
    have no duration and therefore not play back.
    
    This can be fixed by installing the codecs or by uninstalling
    and then re-installing the codecs, see My USBClient says recording,
    but the GSM file in the DATA folder is not increasing in size
    
    
  • It was also noted that if the Windows login for use with
    USBClient did not have the proper access rights, the recording
    would not be saved. The Windows login will for example have
    right to create a file, but not modify it. It will then create
    the GSM file, but cannot write the recording to the file.
    This will then cause a 1KB file to be attached for the recording
    details and processed like a successfull recording.
    
    This can be fixed by giving the Windows login write access.
  
  
• USBClient versions earlier than 1.5.2.0:
  
  Versions earlier than 1.5.2.0 created duplicate
  reference numbers for recordings. This caused the call
  to be processed to AMETHYST, but no recording file was
  present for the call record. The recording can be searched
  for via Supervisor, it will show call data details, but
  when you play the recording it will not play back because
  no recording file is present.
  
  This was fixed in version 1.5.2.1,
  Critical error: ... ArchiveRecording: Checksum failed ...
  
  
• USBClient versions 1.5.2.0:
  
  The update version 1.5.2.0 created a second shortcut.
  This will cause 2 USBClient to run on startup. The one
  will record and the second will create a blank file (1KB -
  no recording streamed to the file) which will be processed as a
  'valid' recording. Once again, the recording can be searched for
  via Supervisor, it will show call data details, but when you play
  the recording it will have no duration and therefore not play back.
  
  This can be fixed by removing the second shortcut in the startup.
  It was fixed in the next release of USBClient.
  
  
• USBClient versions 1.5.2.1:
  
  There was a problem with the update of version 1.5.2.1. The
  install replaced the existing shortcut with one that had a blank
  entry in the "start in" of the shortcut. This caused the recording
  to be saved in the "Documents and Settings" folder of the windows
  user only after the PC was rebooted or the user switched. This
  recordings is then not updated to the AMETHYST server. Before the
  PC reboot or user switch the recordings will be saved to the data
  folder.
  
  This can be fixed by:
  adding the "start in" to the shortcut.
  Close USBClient.
  Copy the gsm and dt files to the start in location.
  Open USBClient.
  
  Therefore no recording is lost.
  
  
• It has been noted that some recordings cannot be played back.
  The recording can be searched for and a recording file is present
  with a duration and file size as per successfully processed recording,
  but it will not play.
  
  This recording file is corrupted.
  
  Currently it is under investigation and will be addressed in a
  future release of AMETHYST (after 1.5.2.1).