AMETHYST 1.6: Where is my DO AQM button?

[Belinda Frick]

• AQM requires licensing in AMETHYST 1.6.
  
  To see if you are licensed for AQM, log into AMETHYST webadmin and go to the License Manager page. On the top right-hand side it will list AQM and the status, for example Licensed.
  
  
• The supervisor must have 'unrestricted' access to review recordings.
  
  To give a supervisor access to do AQM reviews, log into AMETHYST webadmin and click on the 'Configure Supervisor' link.
  
  
  amt-supervisor-aqm.jpg
  
  
  
  • To have access to do AQM, you need to enable 'Unrestricted'.
  • You have the option to select a template by default from the drop-down for 'Preferred Template'. You do not need to select a template here, but you will then need to select a template for each recording you review manually.
  • The agents you may review will depend on your access. For example if 'Access to all Agents' is ticked you can see everyone's recordings and review them, else you only have access to the user names listed in the 'Access To' block.